Overview
JTech Assist is our fully managed IT support service, designed to keep your business running smoothly, securely, and without surprises. With proactive monitoring, responsive remote support, and a dedicated team behind you, we don’t just fix issues — we prevent them.
This is IT support, done properly.
What’s Included
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24/7 Monitoring & Alerting: We continuously monitor your systems to catch and resolve issues before they cause disruption.
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Remote Support: Fast, efficient remote support from our UK-based team — getting your users back up and running quickly.
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Proactive Maintenance: Regular patching, updates, and system optimisation to ensure your infrastructure stays healthy and secure.
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SLA-Backed Response Times: Get peace of mind with guaranteed response times and accountable service delivery.
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Dedicated Account Management: One point of contact who knows your setup, goals, and business – not just another ticket number.
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User Support & Device Management: We support your team’s devices, Microsoft 365 environment, printers, and day-to-day IT needs.
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Vendor & Third-Party Liaison: We handle your third-party tech suppliers (ISPs, software vendors, etc.) so you can focus on running your business.
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Optional Onsite Support: Need us onsite? We’ve got you covered. Onsite visits can be included in your support plan or delivered on a flexible, ad-hoc basis.
Why Choose JTech Assist?
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Boost Productivity: Less downtime, faster fixes.
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Control Costs: Predictable monthly pricing with no hidden extras.
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Stay Secure: Proactive patching and system maintenance helps close security gaps.
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Grow Confidently: Our support scales with your business and adapts to your needs.
Tailored Support, Built Around You
No two businesses are the same. That’s why JTech Assist is tailored to fit your organisation’s size, systems, and goals. Whether you're a small business or a multi-site operation, our team becomes your IT team — seamlessly integrated and always there when you need us.